Terms and Conditions

1. The company

horseforcegelatin.com (the “Site”) belongs to and is run by Horse Force Nutrition LLC, PO Box 12730, Ogden, UT 84412, United States (“Horse Force,” “we,” “us,” “our”). We produce and supply Horse Force Gelatin, a dietary gelatin gummy packed 30 gummies to a jar.

Purchases made here are sold to you by PagAmerican LLC (“PagAmerican”), acting as Merchant of Record for the transaction. Section 4 explains what that means in practice.

2. Terms used here

• Product — Horse Force Gelatin, and anything else offered for sale on the Site.
• Order — a request to purchase, submitted by you at checkout.
• You — anyone who visits the Site or places an Order.
• Merchant of Record — the entity that sells the Product to you, takes the payment and stands as the contracting party for the sale, namely PagAmerican LLC.
• Terms — this document plus the Purchase Policies, the Cancellation Policy and the Privacy Policy. All four form one agreement.

3. What these Terms cover

Visiting the Site, reading its pages or submitting an Order means you have read these Terms, understood them, and agreed to be bound by them so far as the law allows. If any part of them does not work for you, do not use the Site and do not order.

These Terms govern the Site and your relationship with Horse Force. The sale itself sits additionally under the PagAmerican terms. Where the two disagree about the sale, the payment, the delivery or the refund of an Order, the PagAmerican terms control for that transaction.

4. Merchant of Record

On completing an Order, PagAmerican buys the Product from Horse Force and resells it to you under its own conditions. PagAmerican therefore:

• runs the checkout and takes the payment;
• sends the order confirmation and the receipt;
• works out, collects and remits applicable transaction taxes;
• arranges shipping and provides order support;
• handles returns, refunds, chargebacks and complaints about the Order.

Quality, safety, labeling and regulatory compliance of the Product itself stay with Horse Force. Your card or bank statement will carry a descriptor referencing PagAmerican, not Horse Force.

5. Who may order

The Site and the Product are for adults aged 18 or over who can enter a binding contract. Ordering means you confirm you meet that age, that the details you enter are correct, and that the payment method is yours to use.

We ship to addresses inside the United States only, and Orders placed for commercial resale or for export are not accepted.

6. Product and health notice

Horse Force Gelatin is a dietary product for adults. It is not a medicine. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Nothing published on the Site is medical advice or a replacement for speaking with a qualified healthcare professional. Do not exceed the recommended dose printed on the jar. Pregnant or nursing mothers, children under the age of 18, and anyone with a known medical condition should consult a physician before using this or any dietary product. Keep out of reach of children, and do not use a jar whose safety seal is damaged or missing.

Experiences differ from person to person and no particular outcome is promised. Stop using the Product and seek medical attention if you have an adverse reaction; you can also report it to us at support@horseforcegelatin.com.

Reading the ingredient list before ordering is your responsibility. The complete panel and ingredient list appear in the Label section of the Site and on every jar.

7. Placing an order

An Order submitted at checkout is an offer to buy on these Terms. We review it and may accept or decline for any lawful reason — stock, a pricing or typographical error, fraud and risk screening, quantity caps, or a shipping address that cannot be verified.

Acceptance takes the form of a confirmation email carrying your order number and the product details, and the contract forms when that email goes out. Where an Order cannot be accepted, or has to be cancelled, you are told and not charged; a charge already taken is refunded.

Supplying a working email address and accurate billing and shipping details is on you, since the Order cannot be confirmed or delivered without them.

8. Prices, taxes and errors

Prices are quoted in United States dollars. The price that binds is the one shown at checkout when you place the Order. Prices and availability can change at any moment, and a change reaches future Orders only.

Transaction taxes are calculated, collected and remitted by PagAmerican, and appear at checkout before payment. A tax levied specifically on you as buyer is yours to settle.

Where a pricing, stock or typographical error comes to light, it may be corrected and any Order resting on it cancelled, with no liability beyond refunding what was charged.

9. Payment

Completing a purchase requires accurate payment details and your confirmation that you may use the method entered. The payment has to be authorized by your issuer and accepted by PagAmerican, and it is captured when the Order is processed.

A payment may be blocked or cancelled, or later payments refused, where these Terms or the law are broken, the method is declined, fraud or unlawful activity is suspected, disputes and reversals run high, or a reasonable verification request goes unanswered.

Every offer on the Site is a one-time purchase for the quantity listed, and the payment method is charged once, at the moment the Order is processed.

10. Shipping and delivery

Orders leave the facility within 1–2 business days of acceptance, and delivery inside the United States generally takes 3–7 business days from dispatch. Tracking is emailed when the parcel ships. Shipping within the United States is included in the prices shown on the Site.

Timelines are estimates rather than guarantees. Dispatch may be delayed or refused for reasons of availability, risk screening or error, and we are not liable for delays caused by carriers, weather, customs, an address entered incorrectly at checkout, or other events outside reasonable control.

Title and risk of loss pass to you once the Product ships and becomes available to you in your country of residence. Report a damaged or incomplete delivery within 7 calendar days of arrival so it can be put right.

11. Cancelling and returning

Cancelling an Order is covered by the Cancellation Policy. Returns, refunds and delivery problems are covered by the Purchase Policies. Since PagAmerican is the Merchant of Record, any refund is issued by PagAmerican to the original payment method.

12. Rules for using the site

Use the Site lawfully. Do not scrape, copy, mirror or frame it; do not probe or bypass its security; do not reverse-engineer any part of it; do not send malware or automated traffic; do not impersonate anyone; do not harvest other people's personal data; and do not interfere with its operation. Suspected breaches may be investigated, access may be restricted, and we will cooperate with authorities where the law requires it.

13. Intellectual property

The Site and everything on it — the Horse Force and Horse Force Gelatin names, the logos, the label artwork, product photography, layout, copy and code — belongs to Horse Force Nutrition LLC or is licensed to it, and is protected under United States and international law. Browsing the Site or buying the Product transfers no ownership and grants no license beyond using the jars you bought.

Do not reproduce, distribute, modify or build derivative works from Site content, and do not use our marks, without written permission first.

Infringement notices. If you believe something on the Site infringes your copyright, write to support@horseforcegelatin.com with: (a) the copyrighted work identified; (b) the URL or description that locates the material; (c) your contact details; (d) a statement that the use is unauthorized by the owner, its agent or the law; (e) a statement, under penalty of perjury, that your notice is accurate and you are authorized to act; and (f) your signature, physical or electronic.

14. Ideas you send us

Suggestions, comments and ideas about the Product or the Site (“Feedback”) come to us with a worldwide, perpetual, irrevocable, royalty-free and sublicensable license to use, copy, modify, publish and adapt them, with no compensation or credit owed. Feedback is not confidential, so do not include anything you are not free to share. We may already be working on something similar, and we are under no duty to use or reply to Feedback.

15. Third-party services

The Site links out to services run by others, the PagAmerican checkout among them. Those services are outside our control and their content, policies and practices are not our responsibility. Using them is at your own risk and under their terms.

16. Personal data

Personal data gathered through the Site is handled as set out in our Privacy Policy, and using the Site means you consent to that handling. Payment data entered at checkout is processed by PagAmerican under its own privacy policy; full card numbers never reach us.

17. Disclaimers

The Site and the Product come “as is” and “as available.” So far as the law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment and non-infringement, and we do not warrant that the Site will run uninterrupted, secure or error-free, or that its content is complete or current.

We make no representation that the Product suits any particular person or situation. See Section 6.

18. Limitation of liability

So far as the law permits, neither Horse Force Nutrition LLC nor its officers, employees, suppliers or service providers is liable for indirect, incidental, special, exemplary, punitive or consequential damages — lost profits, revenue, savings, data, goodwill, business opportunity or the cost of substitute goods among them — arising from the Site or the Product, on any legal theory, even where we were told such damages were possible and even where a limited remedy fails of its essential purpose.

Total aggregate liability is capped at the greater of (a) what you paid for the Order behind the claim in the 12 months before the event, or (b) USD $100.

A claim relating to these Terms or the Site has to be brought within one (1) year of arising, or it is barred, unless applicable law demands a longer window.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

19. Indemnity

You agree to indemnify and hold harmless Horse Force Nutrition LLC and its officers, employees and agents against any claim, demand, loss, liability or expense, reasonable attorneys' fees included, arising from your breach of these Terms, your misuse of the Site, your breach of any law, or your infringement of a third party's rights.

20. Updates to these Terms

These Terms may be amended at any time, and the version in force is always the one published on this page with its effective date. Using the Site after a change takes effect means accepting the revised Terms. Material changes may also be emailed to the address on file; emailed notices take effect when sent, posted notices when posted. The version that governs an Order is the one published on the day that Order was placed.

21. Arbitration and class waiver

Individual arbitration

Any dispute or claim arising from these Terms, the Site or the Product goes to binding individual arbitration and nowhere else. You and we give up the right to a jury trial and the right to take part in a class action. The Federal Arbitration Act governs enforcement of this agreement to arbitrate.

What stays out of arbitration

Either side may still take a qualifying claim to small-claims court, and either side may go to court for injunctive or other equitable relief to stop infringement or misuse of intellectual property.

How it runs

The American Arbitration Association administers the arbitration under its Consumer Arbitration Rules, as modified by this section; the rules sit at adr.org. Hearings happen in the county or parish where you live unless both sides agree otherwise. The arbitrator decides, exclusively, questions about the interpretation, applicability, enforceability and scope of this arbitration agreement, and may grant relief only to the individual party before them, never class-wide or public injunctive relief. Where public injunctive relief is at issue, a court decides it and that court case waits until the individual arbitration finishes.

Fees

Filing, administration and arbitrator fees follow the AAA Rules. We will not try to recover the administration and arbitrator fees that fall to us unless the arbitrator finds the claim frivolous. Winning, we carry our own attorneys' fees and costs; if you win, you may recover fees and expenses as far as the law provides.

Class waiver

Claims come only in an individual capacity, never as a plaintiff or class member in a class, representative or consolidated proceeding, and the arbitrator cannot consolidate more than one person's claims. Should this waiver be held unenforceable, all of Section 21 falls away.

22. Governing law

These Terms, and any transaction processed through the Site, run under the laws of the United States of America and the State of Delaware, conflict of law principles set aside. For disputes outside arbitration, the exclusive forum is the state and federal courts in Delaware, and both sides waive objections to jurisdiction and venue there.

23. Ending these Terms

These Terms start the moment you reach the Site or place an Order, and end automatically when you stop using the Site or fail to keep to them. We may suspend or end your access, or cancel an Order, at any time and without notice, where that seems necessary to deal with non-compliance, misuse or risk.

Provisions that ought to survive do survive, among them those on sums owed, intellectual property, feedback, disclaimers, limitation of liability, indemnity, arbitration and governing law.

24. General provisions

Assignment. Your rights and obligations here cannot be assigned or transferred without our written consent first. Ours can be assigned freely, including in a merger or a sale of assets.

Waiver. A waiver counts only in writing, signed by an authorized representative of Horse Force Nutrition LLC. Not enforcing a provision once does not surrender the right to enforce it later.

Severability. A provision held illegal, invalid or unenforceable is enforced as far as it lawfully can be, and everything else stays in force.

Entire agreement. These Terms, with the Purchase Policies, the Cancellation Policy and the Privacy Policy, are the whole agreement between us about the Site, replacing anything understood earlier on the subject.

Events outside control. Neither side answers for failure or delay caused by natural disasters, labor disputes, carrier failures, utility or network outages, acts of government, or anything else beyond reasonable control.

25. Reaching us

Questions about these Terms:

Horse Force Nutrition LLC
PO Box 12730, Ogden, UT 84412, United States
Email: support@horseforcegelatin.com
Phone: +1 (801) 555-0163, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time

Questions about a specific order, payment, delivery or refund go to PagAmerican support, through the Contact Us page on pagamerican.com.br, with your order number to hand.